Help On DateTheUK
10 Top Questions
What do I do if I forgot my Password or Screenname?
What is the difference between Standard and Full Memberships?
How long does it take to have my Profile/Picture(s) approved?
How can I be more successful in Online Dating?
How do I permanently remove my Account?
How do I cancel my Membership?
What is a scammer and how do I protect myself from them?
How can I contact your Customer Service?
General Information
What is the difference between Standard and Full Memberships?
I just signed up and have not received my Password yet, what do I do?
How can I contact your Customer Service?
Billing Information
What are the prices and subscription plans you offer?
Why was my credit card denied?
How do I cancel my Membership?
Where can I view my "Billing History" and how long my Membership has to run?
When will my mobile phone payment go through and when will my Membership be upgraded?
I have a question about my Membership.
My Account
What do I do if I forgot my Password or Screenname?
How do I change my Email address?
What if it says my Password is incorrect?
Can I control the mail that DateTheUK sends to me?
How do I permanently remove my Account?
My Profile
How can I be more successful in Online Dating?
Can I put up Pictures that only my friends can see?
What if I do not have a digital image?
How long does it take to have my Profile/Picture(s) approved?
Does your account have the wrong Sex status?
Activity
Why don't my Chats arrive immediately?
What is the "tinkerbell" noise?
How can I see who is chatting with me?
How can I stop someone chatting with me?
How do I send Mail to someone?
I have sent mail and not had any reply.
Can I send mail to an external Email address?
Why do I get no results when I use search?
How can I find members who live near me?
Features
How can I upload and change "My videos"?
What is the "Personal rating"?